Placing an Order

The Information We Need and How We Use It

When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery.

Security Of Your Information

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is transferred, to minimise the risk of the data being intercepted before it is received by our systems. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference.

Internal Confidentiality

We protect your privacy in 3 ways:

• Access to customer account information is limited to those who need access for the performance of their job.
• We use full login and password controls on our sales control system.
• Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact us by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

Use of ‘Cookies’

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience.

Consent

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Credit Card Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store your credit card numbers when you place an order, nor do we allow you to store this number in your account. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We use PGP software to encrypt your details as they are transferred to our database. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.